Laptop guide
Which laptop do you have?
Find yours by picture or name, see what it usually needs, then tap "This is mine" to book it. If you already know the exact model, just search for it.
No MacBooks. Apple laptops of any year, Air or Pro, aren't accepted.
Not sure? Find the name in a minute
Easiest
Flip it over
Most laptops have a sticker or printed text on the bottom with the brand and model, like "HP Victus 15-fa0xxx" or "Lenovo IdeaPad 3 15ITL6". A photo of that sticker works too.
Windows
Ask the laptop
- Press Win+R
- Type msinfo32 and press Enter
- Read "System Model"
Paperwork
Box or receipt
- Check the original box, receipt, or order email
- Look for the full model name
- Still stuck? Book anyway and describe it
Pick yours
Grouped by series. Tap one to see what it needs and the exact models.
No match. Try just the brand, like "dell", or use "Still not sure?" below.
Not accepted
FW Tech doesn't work on these, so please don't book one.
- I haven't worked on these laptops before.
- They're harder to open, and unfortunately I don't have that much time.
That's pretty much it.
Still not sure?
No problem. Book anyway and describe it, like "black, kinda thick, red lights on the keyboard." I'll figure it out at drop-off.